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These days, a user can find just about anything on the Internet by simply by typing a word into their chosen Web search bar and hitting return. The problem is, few can pull up their own Intranet, perform a search, and find what they need.
Organizational information silos are tough boundaries to cross without a well thought out information architecture that takes into consideration how users search for information, industry standard terms, company specific terms and user friendly search and browse techniques. It's no wonder that technology heavyweights now see Enterprise Search as the next big thing. When the average knowledge worker can spend as much as 40% of their time looking for information, even percentage point gains in efficiency can add tremendous value.
At Kestral Group, our focus on search extends well beyond plug in appliances to incorporate information architecture elements such as metadata standards, faceted classifications for intelligent browsing and navigation, as well as company and industry specific thesauri to enable users to search using known terminology. In addition, Enterprise Search should incorporate not just Intranet Web sites, but also content in disparate repositories with results that respect content security rules. Looking for a complete Enterprise Search strategy? Kestral Group can help. |
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