Kestral Group

Effective Information Management implementations don’t just happen.

They are well architected and planned and take into consideration factors such as user experience/usability, organizational culture, existing applications, and existing information structures. Understanding how users organize information is critical.  So too is knowing how to leverage that understanding through the search experience.  Few organizations understand how to fully leverage the search capabilities of their platform which, over time is the most critical aspect of the system. Designing for findability, and usability is key.

Kestral Group provides insightful information management solutions that enable organizations to fully leverage information assets throughout their lifecycle. We have helped companies around the world and across multiple industries to design and deploy highly effective information management solutions.

Building a house without a strong, well-designed foundation is a terrible idea.  So too is implementing an information management solution without a well-designed, search-focused architecture.  The design of the architecture is a critical element of a successful user experience and has direct impact on the user’s ability to find what they are looking for now and in the future.  A Strong architecture drives findability and leverages standard metadata, corporate and industry taxonomies, and incorporates application master data elements. Artificial intelligence can also add substantially to auto-classification of content.

Effective search is the best way to make your content management deployment shine, yet few organizations take advantage of the provided search capabilities. Users waste too much time trying to find the information they need. This process usually starts by entering keywords into a search box and hoping for the best. When that doesn’t work, they add terms or swap terms in frustration. Understanding how the search platform works, and how best to take advantage of those capabilities is critical to findability. Leveraging existing industry and corporate taxonomies such as organization structure, assets/facilities, core processes or topics will greatly enhance effectiveness.

Knowledgeable Organizations are Nimble and Efficient

Most organizations seek to implement Knowledge Management (KM) because they fear losing vast amounts of vital knowledge when employees retire or otherwise leave the organization. The truth is, KM solutions provide numerous benefits to the organization that benefits employees at all levels and should be a core focus for most organizations.

Communities of Practice and Excellence

Bringing together employees to create communities or networks of practice provides untold benefits to the organization. Newer employees are able to quickly identify key Subject Matter Experts (SMEs) enabling them to leverage experience that could otherwise take years to obtain, resolving issues more quickly and efficiently. Onboarding new employees is shortened as they have immediate access to vital information resources. New ideas drive innovation and continual process improvement across the board.

Recognition and Reward – The Employee Experience

Successful KM programs encourage and reward participation and knowledge sharing. KM programs enable organizations to identify key contributors and SMEs, enabling them to reward those employees either through promotion or incentives. This, in turn, improves employee retention and overall satisfaction.

Improve Innovation and Protect Intellectual Capital

Effective implementation of KM technology improves security around knowledge assets including how knowledge is accessed and disseminated.

Information Governance or compliance with regulatory requirements is a must for most organizations. A strong information management solution is a critical factor in deploying an effective, effortless compliance program. While there are common factors in all compliance programs, there are also unique requirements for each industry. Our services leverage Microsoft 365 and complimentary technologies to provide you the ability manage corporate records across disparate platforms and incorporate discovery, legal hold, and audit capabilities.